Flooring and Carpet FAQ


Can engineered wood flooring be sanded and refinished?

It depends on the size of the veneer. Engineered hardwood is a composite material that consists of a backing, core layers of plywood and a real hardwood top layer. The thickness of top layer varies from product to product (usually somewhere between 4 to 8 millimeters). The thicker it is the less chance of sanding all the way through to the plywood. To be on a safe side,
we recommend you consult a flooring specialist prior to starting any work on your engineered flooring.

Can I install hardwood flooring in my basement?

Yes, you can. But only engineered hardwood flooring. Solid hardwood doesn’t go well with humid places, moisture causes it to expand and warp. Engineered hardwood has a much more stable structure. The layers in it are laid out at a 90-degree angle. This layout reduces the possibility of expansion or contraction in an engineered hardwood board by 80%. Besides, engineered hardwood flooring can be installed directly on concrete sub base.

Which hardwood floor is the most durable?

Unfortunately, there is no concrete answer to this question. Durability of a floor depends on many factors: the materials it’s made of, the process of manufacturing, the place of installation, the load of everyday use, how often it’s cleaned and how right it’s cared for. If all these points are followed correctly, chances are that your floor will live beyond the time you grow tired of seeing it. However, if you want to experiment with different finishes and might need your floor to live through one or two standings, hardwood floor is the best option for you.

Can I see the product at the warehouse?

Unfortunately there is no showroom at our warehouse at the moment. We can bring free samples with us for our free estimate visit or you can view high quality images of all our products on our website.

Is there a difference between floor and wall tile?

Wall tiles have more ‘decorative’ characteristics, they are thin, light and soft, unlike the floor tiles that have been made to handle the weight and much harsher circumstances of floor traffic. It is possible to install flooring tiles on walls if the walls can carry their weight, but the opposite  – using wall tiles as flooring tiles – isn’t recommended.

My new carpet has an odor. What should I do?

It’s perfectly normal for a new carpet to have a certain smell. It’s caused by volatile organic chemicals (VOCs) which are harmless and usually disappear within three days after installation.
All carpets are strictly controlled following the requirements of Indoor Air Quality and the VOCs emitted by them is one of the lowest among existing flooring materials. If you are prone to bad allergies or have high sensitivity to latex, we advise you avoid the area of carpet installation for up to next 72 hours, same goes for your pets.